Refund and Returns Policy

We strive to ensure that our clients are fully satisfied with our services and products. However, we understand that there may be situations where refunds or returns are necessary. Please review our policy carefully to understand your rights and our procedures.

Refund Policy

Eligibility for Refunds

Refunds may be considered under the following circumstances:

If the service or product delivered does not match the agreed-upon specifications or requirements.
If the project is canceled before significant work has commenced.
If technical issues prevent the delivery of the final product and a resolution cannot be provided within a reasonable timeframe.

Non-Refundable Cases

Refunds will not be granted in the following cases:

If the project is completed and approved by the client.
If delays are caused by the client, such as late responses, incomplete requirements, or change requests outside the initial agreement.
For digital products (e.g., WordPress themes or files) once downloaded.

Process for Requesting a Refund

Submit a written refund request to Contact@ridoyahmed-dev.com within 7 days of receiving the deliverable.
Include your order details, the reason for the refund request, and any supporting documentation.
Our team will review your request within 5-7 business days and provide an update.

Returns Policy (for Digital Products)

Since our products are digital in nature, they cannot be returned once delivered. However, we are committed to resolving any issues you may encounter. If you face technical problems or errors with our digital products, please contact us at Contact@ridoyahmed-dev.com within 7 days of purchase, and we’ll work to resolve the issue promptly.

Revisions and Modifications

To ensure customer satisfaction, we offer up to 3 free revisions on services provided. Additional revisions or changes outside the project scope may incur additional charges.

Exceptions to Refunds

Certain services may include non-refundable fees, such as:

Domain registration and hosting fees.
Third-party integrations or tools purchased specifically for your project.
Services already rendered and approved.

Contact Us

If you have any questions about our refund and returns policy, feel free to contact us:
📧 Email: Contact@ridoyahmed-dev.com
📞 Phone: +880 1640-874-230

We value your trust and aim to ensure a transparent and fair process for all clients.